Support Trainer

This is a Fully Remote Job About Our Client:The organization operates a fundraising platform and donor management system designed to support nonprofit organizations. It addresses the challenge of enabling nonprofits to effectively raise funds and manage their supporter base. Since 2014, the program has powered over 100,000 global organizations to raise more than $4 billion in donations. With a fully distributed and diverse team across multiple states and countries, this program maintains a profitable and growing presence in the nonprofit technology space. About the Opportunity:The SUPPORT TRAINER role is crucial for expanding the capacity of Customer Support and Operations through effective new hire training, internal team enablement, and client training support. This position ensures the readiness and competence of support team members, facilitates ongoing training initiatives, and assists with instructional content development to help the organization maintain high service standards and smooth product adoption. Responsibilities:Conduct live new hire training covering product features, workflows, and internal tools.Collaborate with teams to ensure new hires meet competency standards before starting their roles.Monitor learner progress to maintain a minimum 95% pass rate on certification and LMS courses.Deliver regular internal trainings, product demonstrations, and feature walkthroughs.Assist with enterprise client training sessions and multi-seat onboarding.Support customer-facing webinars and address platform and CRM questions.Maintain and update LMS training modules, materials, and quizzes.Coordinate with Product Marketing to align training content with official messaging and use cases.Develop training assessments to verify readiness for new feature or product releases.Create and update Knowledge Base articles and training documentation.Prepare support materials ahead of product rollouts according to pre-launch schedules. Requirements:Minimum 2 years in Customer Support, Onboarding, Customer Success, or Learning & Development within a SaaS environment.Strong public speaking, presentation, and webinar hosting skills.Familiarity with CRM systems, LMS platforms such as TalentLMS, and support ticketing software like Zendesk.Excellent interpersonal skills for cross-team collaboration.High attention to detail and ability to manage multiple training and documentation tasks concurrently. Pay Range and Compensation Package:Salary range: 60,000 to 70,000 USD annually. Benefits & Perks:Fully remote work.Generous time off including 21 days PTO, 8 holidays, 2 paid volunteer days, and 5+ sick days (state-dependent).Employer-sponsored health insurance through TriNet covering medical, dental, vision, and life insurance.401(k) retirement plan with employer match up to 4%.Reimbursement for home office expenses and professional development up to $1,500.Eligibility for employee equity plan (stock options).Wellness programs including fitness and mindfulness classes. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.