Support Technician - Remote
WheelHouse IT · NAMER · 1 mo ago
RemoteRemoteCustomer Service$18–$20/hrContract
What You'll Do
- Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
- Support LAN/WAN connectivity and network infrastructure
- Document all work performed within the PSA system, ConnectWise experience desired
- Escalate complex issues appropriately while maintaining ownership of the client experience
- Aid with client onboarding, deployments, and technical projects as needed
- Support cloud-hosted and customer-managed environments
- Deliver professional, responsive, and customer-focused service
Required Qualifications
- Minimum 1 year of Managed Service Provider (MSP) experience required
- Minimum 1 year of technical support experience
- Experience supporting:
- Microsoft 365
- Windows desktop operating systems
- Active Directory
- Network connectivity and troubleshooting
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong troubleshooting and problem-solving abilities
- Reliable internet connection and dedicated workspace for remote work
Preferred Qualifications
- CompTIA A+, Network+, or equivalent technical training
- Experience with ConnectWise Manage or similar PSA platforms
- Experience with ConnectWise Automate, LabTech, or similar RMM tools
- Familiarity with:
- Server hardware
- RAID configurations
- iLO/DRAC management
- Backup and disaster recovery solutions
- Bare metal restores
- SSL certificates, domain registrars, and web hosting providers
Benefits
Potential for permanent employment based on performance and business needs
Pay
$18-$20 per hour
Schedule
Contract-to-hire opportunity