IT Support Technician - Remote
WheelHouse IT · Nebraska, United States · Today
RemoteRemoteInformation Technology$18–$20/hrContract
Responsibilities
- Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
- Support LAN/WAN connectivity and network infrastructure
- Document all work performed within the PSA system, ConnectWise experience desired
- Escalate complex issues appropriately while maintaining ownership of the client experience
- Aid with client onboarding, deployments, and technical projects as needed
- Support cloud-hosted and customer-managed environments
- Deliver professional, responsive, and customer-focused service
Requirements
- Minimum 1 year of Managed Service Provider (MSP) experience
- Minimum 1 year of technical support experience
- Experience supporting: Microsoft 365, Windows desktop operating systems, Active Directory, network connectivity and troubleshooting
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong troubleshooting and problem-solving abilities
- Reliable internet connection and dedicated workspace for remote work
Qualifications
- CompTIA A+, Network+, or equivalent technical training preferred
- Experience with ConnectWise Manage or similar PSA platforms preferred
- Experience with ConnectWise Automate, LabTech, or similar RMM tools preferred
- Familiarity with: Server hardware, RAID configurations, iLO/DRAC management, backup and disaster recovery solutions, bare metal restores, SSL certificates, domain registrars, and web hosting providers preferred
Pay
$18-$20 per hour, 30 hours
Schedule
Contract-to-hire opportunity - potential for permanent employment based on performance and business needs