IT Support Technician - Remote
About Our Client
The organization is a Managed Service Provider (MSP) delivering IT support and customer service to businesses across the United States. It focuses on addressing technical challenges faced by businesses by providing remote IT assistance and managing various IT environments. The organization is growing and emphasizes quality support and client satisfaction.
About the Opportunity
The IT Support Technician - Remote serves as the first point of contact for clients, providing technical support and ensuring a positive customer experience. This role is responsible for troubleshooting a range of technical issues and collaborating with senior technical staff when necessary. It contributes to maintaining smooth IT operations for clients and supports the organization's goal of effective service delivery.
Responsibilities
- Provide remote support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and network issues
- Support LAN/WAN connectivity and network infrastructure
- Document work performed within the PSA system; experience with ConnectWise is desired
- Escalate complex issues while maintaining client experience ownership
- Assist with client onboarding, deployments, and technical projects
- Support cloud-hosted and customer-managed environments
- Deliver professional and customer-focused service
Requirements
- Minimum 1 year of Managed Service Provider (MSP) experience
- Minimum 1 year of technical support experience
- Experience supporting Microsoft 365, Windows desktop OS, Active Directory, and network troubleshooting
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced setting
- Strong troubleshooting and problem-solving skills
- Reliable internet connection and dedicated remote workspace
Preferred Skills
Preferred qualifications include CompTIA A+, Network+, experience with ConnectWise Manage or similar PSA platforms, ConnectWise Automate or similar RMM tools, and familiarity with server hardware, RAID configurations, iLO/DRAC management, backup solutions, bare metal restores, SSL certificates, domain registrars, and web hosting.
Pay
$18-$20 per hour for 30 hours per week
Contract-to-hire opportunity with potential for permanent employment based on performance and business needs