Support Technician (Onsite)

Key Responsibilities

• Serve as the first point of contact for client support needs - onsite and remote.
• Diagnose and resolve hardware, software, and network issues quickly and accurately.
• Support Microsoft 365 environments, Azure AD, and endpoint security configurations.
• Manage tickets and document solutions in line with service standards (SLA).
• Escalate complex issues to senior engineers as needed and collaborate to prevent recurrences.
• Maintain system security with MFA, patching, antivirus, and firewall support.
• Assist with client onboarding/offboarding and ensure clean transitions.
• Contribute to process improvements and internal knowledge base updates.

What You Bring

• 3+ years in IT support or help desk roles, preferably in MSP environments.
• Deep knowledge of Windows OS, Office 365, Azure AD, and Active Directory.
• Proven troubleshooting skills for networks, endpoints, and security configurations.
• Strong communication and documentation abilities - especially with clients.
• Familiarity with ConnectWise, ServiceNow, or similar ticketing systems.
• Experience with VOIP, low-voltage networking, and A/V setups is a plus.
• Bonus: PowerShell scripting experience or background supporting law firms (Clio, SoftPro, Litify).
• Valid driver's license and clean driving record.