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Jobs · Information Technology · Texas

Support Technician II (226 Days)

Dallas Independent School District · Dallas, TX · 1 wk ago
Information TechnologyFull-time

About the role

Provide technical support to DISD central staff, campus personnel, and students in resolving computer, peripheral, and network-related issues. Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments. Resolve user access issues (e.g., SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software. Support district applications (e.g., Microsoft Office, G-Suite, Instructional Applications). Document interactions, incidents, and service requests using the District's IT Service Management System. Create technical documentation and contribute to the knowledge base. Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental policies and procedures.

Responsibilities

  • Provide technical support for hardware, software, and network-related issues.
  • Escalate Tier 2 LAN and WAN connectivity issues to appropriate IT departments.
  • Resolve user access issues (e.g., SSO, MFA, VPN, Remote Access).
  • Support district administrative software platforms, productivity suites, and specialized software.
  • Support district applications (e.g., Microsoft Office, G-Suite, Instructional Applications).
  • Document interactions, incidents, and service requests in the IT Service Management System.
  • Create technical documentation and contribute to the knowledge base.
  • Perform additional duties as assigned by the IT Client Support Services Department.

Requirements

  • Accredited High School Diploma or equivalent (U.S.A. Equivalency).
  • CompTIA Certification.
  • Two years’ experience in Information Technology support services.

Skills

  • Experience with Android, Apple iOS, macOS, and Chrome operating systems.
  • Proficiency in Google Suite applications.
  • Ability to analyze and resolve technology hardware and software failures.
  • Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
  • Knowledgeable in wired and wireless network technologies.
  • Experience with user and device management in Microsoft Active Directory.
  • Effective communication skills.

Pay

  • Minimum Salary: $51,998.00
  • Median Salary: $63,407.00

Schedule

Full-time

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