Support Technician

About the role

DICK’S Sporting Goods is seeking a full-time Distribution Center Support Technician to join our team in Conklin, NY. This Support Technician position follows a 1A schedule (Sunday–Wednesday, 6:30 AM–5:00 PM) with additional pre-scheduled shifts as business needs dictate. The primary responsibility is to enable, maintain, test, and replace all types of IT equipment within the Distribution Centers, collaborating with various departments to maximize teammate productivity through effective use of technology. You will also assist the System Administrator with daily tasks and ensure the Distribution Centers operate at peak efficiency.

Responsibilities

• Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, including regular audits and inventory checks.
• Provide technical support for printing, scanning, and general systems and hardware inquiries.
• Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
• Maintain IDF cabinets, including regular checks on switches and UPS; certification on scissor lifts or man lifts may be required.
• Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.
• Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
• Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
• Assist teammates with password resets for RF and desktop applications as needed.
• Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.
• Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
• Learn and manage the patching of Microsoft Servers in the DC.
• Provide coverage for the System Admin during their absence or when working on external projects.

Qualifications

• Associate degree preferred.
• 1–3 years of experience preferred.
• Ability to troubleshoot equipment-related, WMS, and WCS problems; analyze potential solutions; and implement fixes.
• Perform technical work in the installation of new and existing IT hardware and software.
• Maintain RF scanner inventory and perform troubleshooting on RF scanners submitted for repair; if maintenance by an outside company is required, promptly complete Repair RA and ship scanner(s) out for repair and track turnaround time.
• Train and assist end-users in the use of equipment and WMS software.
• Effective communication of technical issues.
• Good interpersonal skills with customers, peers, and management.
• Microsoft Office experience.
• Understanding of information technology policies, procedures, and best practices.
• Heightened sense of urgency and attention to detail.

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

Pay

Targeted pay range: $35,400.00 – $53,300.00. Individual pay is determined by factors including experience, location, internal pay equity, and other relevant business considerations. DICK’S reviews all teammate pay regularly to ensure competitive and equitable compensation.