Support Technician

About the Role

We're looking for an IT Support Specialist to join our team in Fort Worth. This is an excellent opportunity for someone with Help Desk, Service Desk, Desktop Support, or Mobility Support experience who thrives in a fast-paced environment and enjoys providing outstanding customer service. In this role, you'll support employees with mobile devices, service requests, device deployments, and general IT-related coordination. Success in this position comes from strong communication skills, attention to detail, the ability to stay organized, and a willingness to learn and adapt as technology evolves.

Responsibilities

• Serve as a primary point of contact for mobility and technology support requests
• Coordinate mobile device deployments, replacements, upgrades, and troubleshooting activities
• Work closely with end users, technical teams, vendors, and wireless carriers to ensure issues are resolved efficiently
• Track and manage service requests, tickets, and assigned tasks through completion
• Maintain accurate records, inventory information, and technical documentation
• Assist with device lifecycle management, inventory audits, and data reconciliation efforts
• Create and update process documentation, knowledge base articles, and operational procedures
• Support ongoing initiatives focused on improving processes, service quality, and operational efficiency
• Learn and support enterprise mobility technologies, mobile device management platforms, and carrier services

Requirements

• 1-2+ years of IT Help Desk, Service Desk, Desktop Support, or related IT support experience
• Excellent written and verbal communication skills
• Strong customer service mindset with the ability to work effectively with users at all technical levels
• Highly organized with strong attention to detail and documentation skills
• Ability to manage multiple priorities and follow tasks through to completion
• Comfortable working independently while also collaborating with a team
• Positive attitude, willingness to learn, and eagerness to take on new responsibilities
• Experience with Microsoft Office applications including Outlook, Teams, Word, and Excel

Preferred Qualifications

• Experience supporting enterprise mobile devices, cellular services, or Microsoft Intune

Schedule

Full-Time | Flexible Schedule (7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM)

Location: Fort Worth, TX (Onsite)