Support Technician

Essential Duties And Responsibilities

• Provide first-level technology support for District personnel and students in a friendly and professional manner
• Perform troubleshooting and research toward the resolution of technology related problems
• Configure technology equipment as directed to support instruction and proper operation of end-user workstations, print devices and networking equipment
• Facilitate the deployment of technology equipment to District personnel
• Aid in testing software and hardware
• Perform on-site installation, support and troubleshooting at all district buildings
• Maintain and order computer and printer supplies for designated buildings
• Move technology equipment during the school year and over the summer for summer initiatives

Responsibilities common to all Technology Operations and Support Staff

• Create and update Incidents & Service Requests in the District's support tracking system
• Escalate unresolved problems to technical subject matter experts and/or supervisor
• Assist with maintaining District equipment inventory data
• Perform any other job-related duties, projects, and responsibilities as assigned by the Director of Technology or their designee

Position Hours

8 AM - 4 PM, Monday - Friday. 12 months (260-262 days), 7.5 hours/day

Benefits

• Coverage of medical, dental, vision and prescription insurance
• Paid time off
• Tuition reimbursement program

Pay

$26.80/hour

Schedule

Full-time 12-month position available in the Spring-Ford Area School District

Qualifications

High school diploma or equivalent required. Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Minimum of 2 years of experience in a technical support role. Must have strong problem-solving skills and be able to work independently and as part of a team.

Skills

• Strong communication and interpersonal skills
• Knowledge of Windows operating systems and Microsoft Office Suite
• Experience with network administration and troubleshooting
• Ability to troubleshoot and resolve hardware and software issues
• Proficiency in using diagnostic tools and software

Benefits

• Coverage of medical, dental, vision and prescription insurance
• Paid time off
• Tuition reimbursement program

Equal Opportunity Employer

The Spring-Ford Area School District is an Equal Opportunity Employer.