Support Technician 2025-2026

About the role

The Computer Support Technician position is responsible for maintaining the school district's computer and network equipment in operating condition, meeting the technology needs of the district. This includes troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Responsibilities

• Installs and maintains computer operating systems, application software, and related computer equipment.
• Performs computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs).
• Creates and maintains E-Mail and Internet accounts on computers; configures E-Mail and security on computers.
• Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Affords technical support to users of hardware and software.
• Maintains the school based computer labs in good working order.
• Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
• Collaborates in making recommendations regarding the purchase of new computers, software, and related equipment.

Requirements

• Extensive knowledge of computer hardware and software installation procedures.
• Knowledge of all school district personal computer and software applications.
• Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
• Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
• Ability to work independently.
• Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to supervisor.
• Ability to establish and, maintain cooperative working relationships with staff and others contacted in the course of work.
• Ability to carry out instructions furnished in written or oral form.
• Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
• Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Skills

• Extensive knowledge of computer hardware and software installation procedures.
• Knowledge of all school district personal computer and software applications.
• Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
• Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
• Ability to work independently.
• Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to supervisor.
• Ability to establish and, maintain cooperative working relationships with staff and others contacted in the course of work.
• Ability to carry out instructions furnished in written or oral form.
• Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
• Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Qualifications

• High School diploma or equivalent.
• Related college or technical school coursework.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• A+ certification and networking certifications preferred.
• Motor Vehicle Operator's License or ability to provide own transportation.
• Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.