Support Team - Marketing Assistant

About the role

Join our Sales and Marketing Team! Bring your excellent relationship building skills, your verbal and written communication skills and your creativity! You will have frequent contact with prospective residents and their families via phone and in person, building relationships as you provide information and education about the housing and service options we offer.

Responsibilities

• Perform sales functions, including daily lead follow-up, coordination of tours and events at our newest community Eagle Crest South and assists teams in our other Eagle Crest Communities in La Crosse, Holmen, and Onalaska, WI.
• Facilitate the senior living admission process including tours, applications, taking reservations, and managing the wait list; help facilitate future senior residents' transition to their new home.
• Manage inquiries in a professional and timely manner; counsel and advise prospective residents & families on corporate wide levels of care; display a thorough knowledge and understanding of all marketing contracts and documents, as well as community care levels, services and amenities.
• Utilize our leads management system for accurate documentation & follow up.
• Initiate contact with prospective residents via telephone, written correspondence, property tours & events to facilitate the selling process.
• Participate in coordination of marketing events and outreach targeted towards prospective residents and referral sources.
• Establish and maintain relationships with referral sources and community service providers to promote Eagle Crest Communities.
• Manage the Eagle Crest Communities corporate brand image.
• Actively contribute and provide input in the research and development of Eagle Crest Communities' marketing strategies and plans.
• Assist with compiling and maintaining key reporting metrics that monitor marketing goals and local marketplace trends and demands.
• Perform additional work duties and responsibilities as needed.

Qualifications

• A passion for ensuring the highest level of customer service and satisfaction with internal and external referrals.
• Hospitality, realty, sales, communications or marketing experience or degree beneficial.
• Strong interpersonal and social abilities to successfully work in a team environment required.
• Proven success in building positive relationships and an environment of trust with a genuine interest in regular interactions with older adults and their families.
• Proficiency with Microsoft Office suite.
• Highly innovative and growth-focused attitude with the ability to self-motivate and thrive under goals and accountabilities with exceptional time management skills.
• Exhibits a high level of organization and attention to detail with excellent communication and presentation skills required.
• Strong knowledge of senior living services preferred.
• Hospitality and Realty skills or experience is a plus.

Schedule

Primarily working Monday-Friday; occasional evening/weekend tours and events.

Benefits

• Available at 50+ hours/pay period: Health & Dental Insurance, Health Reimbursement, Health Savings, and/or Flexible Spending Account Options, Life and AD&D Insurance, Short Term and Long Term Disability.
• Available at 20+ hours/pay period: Vision Insurance, Voluntary Supplemental Insurance Options, Pet Insurance.
• Available at 18+ hours/pay period: Tuition Investment Program.
• Available to all age 18+: Employee Assistance Program, 401(k).