Support Staff Supervisor - Intake and Immunotherapy

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

Responsibilities

• Participates in the recruitment process for new staff including the development and oversight of orientation.
• Conducts staff performance management activities which includes evaluating and providing feedback on performance.
• Develops staff training and participates in training delivery.
• Oversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage.
• Encourages and fosters an environment of continuous performance improvements.
• Serves as a primary escalation point for troubleshooting and resolving issues surfaced by front line staff.
• May assist in the onboarding of staff and/or providers.
• Communicates relevant information to both managers and frontline staff.
• Oversees the development of policies and procedures.
• Maintains a working knowledge of all support staff responsibilities and provides coverage as needed.

Required Qualifications

• High school graduate or equivalent.
• At least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred.
• Ability to manage sensitive situations with discretion.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Ability to provide effective and timely feedback on staff performance.
• Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner.
• Ability to apply active listening skills.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Ability to prioritize work assignments and adjust tasks as needed.
• Ability to identify and triage issues appropriately.
• Ability to collect and analyze data for performance and service metrics.
• Proficient in utilizing an electronic medical record system.
• Proficient in utilizing an electronic patient scheduling system.
• Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only).
• Familiarity with medical terminology.

Preferred Qualifications

• Associate or Bachelor's degree.
• Proficient in utilizing an electronic medical record system.
• Proficient in utilizing an electronic patient scheduling system.
• Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only).
• Familiarity with medical terminology.

Pay

The annual base salary range for this position is from $80,172 to $104,249.00, and pay offered will be based on experience and qualifications.

Schedule

This role will have the opportunity to work partially at our campus and remotely. 1.0 FTE Mon through Friday 8a-5p