Support Staff II Psych Services

The Guidance Center provides a broad range of services that have helped children, adults, and families unlock potential and build better lives since 1958. With 25 programs, we offer treatment, prevention, growth, and education services to more than 14,200 people annually.

About the role

As a Support Staff II in the Psychiatric Services program, you will play a key role in ensuring smooth operations and supporting both clients and staff.

Responsibilities

• Attend supervision and unit/program meetings.
• Check appointments each morning and ensure all front desk equipment/supplies are ready and available.
• Coordinate office supply orders for the unit (Office Depot, Janitorial, and Beverage).
• Answer phones, emails, and unit doors for clients requesting appointments with doctors and/or nurses.
• Check and process clients’ information prior to appointments.
• Collect client information (identification, insurance), scan into chart, and collect fees as needed.
• Track appointments and verify/update insurance and paperwork as needed. Submit information to Electronic Health Record Staff when necessary.
• Schedule appointments for department staff (Doctors, Nurses, and BHH Staff).
• Make confirmation phone calls 1–2 days before doctor, nurse, and BHH appointments.
• Schedule intake follow-up appointments for doctors, per request from CAU.
• Process and distribute agency mail for The Guidance Center.
• Run reports to ensure records are compliant and request needed information from staff or clients.
• Perform general secretarial duties, including but not limited to typing, copying, and scanning documents as needed.
• Work in coordination with other support, case management, and clinical staff.
• Provide coverage for Renkim/Psychiatric Services Reception areas as needed.
• Complete 25 hours of program or position-specific trainings annually.
• Assist with tracking staff’s required trainings.
• Other duties as required.

Requirements

• High School diploma with a minimum of 2 years clerical/reception experience.
• Proficiency in a variety of computer programs, especially word processing software and dedicated software systems.
• Excellent written, verbal, communication, organizational, and multi-tasking skills.
• Ability to attend to details, track, and prepare data accurately and in a timely way.
• Ability to interpret a variety of instructions furnished in writing or orally.
• Ability to work with a wide variety of clients and staff.

Pay

This position is classified as salary grade 103. Hourly rates start at $19.16. The estimated salary will vary based on a candidate's transferable work experience and qualifications.

Benefits

• Comprehensive benefit package including affordable medical plans.
• Employer-paid dental, vision, and long-term disability.
• 401(K) with employer contribution.
• Flexible spending accounts for medical and dependent care.
• Paid time off and 11 paid holidays.