SUPPORT STAFF (FRONT DESK), ADULT REHABILITATION SERVICES- CHARLOTTESVILLE (FULL-TIME)

About the role

This is an FLSA non-exempt position. The incumbent provides front desk and receptionist support for the Mental Health Medical Clinic and serves as a primary point of contact for consumers, visitors, providers, and other staff. The incumbent works under the direction of the Medical Office Manager/administratively reports to the Nursing Director and follows established Mental Health Medical Clinic administrative workflows, agency policies and procedures, confidentiality requirements, and standard office practices. Questions, unusual circumstances, scheduling concerns, and matters outside established procedures are referred to the Medical Office Manager/Nursing Director or other designated staff. This position will support the MH Clinic front desk operations and fill the administrative support needs of the ARS team.

Responsibilities

• Answering and routing telephone calls
• Greeting and checking in consumers
• Scheduling and rescheduling appointments
• Managing voicemail and routine communications
• Faxing, scanning, maintaining accurate demographic information
• Providing general clerical support to ensure efficient daily clinic operations

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office, mental health setting, healthcare reception, or other professional office environment preferred
• No certification or license required

Knowledge, Skills & Abilities

Knowledge

• General receptionist and clerical procedures
• Multi-line telephone systems and professional telephone practices
• Appointment scheduling and basic medical office workflow
• Electronic health record systems; experience with Credible preferred
• Microsoft Office applications and standard office equipment
• Confidentiality requirements associated with consumer and healthcare information

Skills

• Providing professional customer service in person and by telephone
• Scheduling and rescheduling appointments accurately
• Data entry and maintaining accurate consumer information
• Faxing, scanning, copying, filing, and document routing
• Communicating effectively with consumers, families, providers, nurses, and agency staff
• Organization, prioritization, and managing competing front desk responsibilities
• Following written procedures and verbal direction

Abilities

• Maintain a professional and courteous demeanor in a busy mental health clinic environment
• Communicate effectively with a wide variety of individuals
• Take accurate messages and appropriately route information
• Maintain confidentiality and use appropriate discretion
• Follow established procedures and recognize when an issue should be elevated
• Work effectively under the direction of the Medical Office Manager
• Remain organized and accurate while handling interruptions and multiple responsibilities

Pay

Hourly Salary Range Grade 8: $19.11 – $28.66 per hour

Schedule

Full-time

Location

Peterson Clinic, 800 Preston Avenue, Charlottesville, VA 22903