Support Specialist- Restaurant Solutions

Responsibilities

• Project Management Support
• Support key project management activities, including task tracking, milestone follow-up, meeting preparation, documentation, and status reporting.
• Aid in business process mapping to document current-state and future-state workflows, decision points, handoffs, and role clarity.
• Support process development, changes, and optimization by documenting requirements, updating process materials, and coordinating feedback across stakeholders.
• Systems, Data & Analytical Support
• Onboard and maintain Arrowstream Supply Chain system and backup support for supplier, item, and pricing management with Category Management team.
• Aid in ad hoc communications development, including product announcements, supplier updates, and commitment communications.
• Support phone survey execution for new store/remodel projects and other RS initiatives.
• Maintain and analyze member data to support targeted sales or marketing campaigns, research, and program development.
• Provide reporting and insights to support RS program performance and decision-making.
• Support Project Charter maintenance and communication.
• Maintain key PM support tools and documentation, such as project charters, action logs, risk/issue trackers, timelines, and communication materials as needed.
• Administrative Support
• Manage and maintain New Store & Remodel Solution accounting invoicing, crediting and tracking processes.
• Conduct quote follow-ups via phone and email for new store/remodel projects and other growth initiatives.
• Work collaboratively with internal teams to route franchisee requests such as quote updates, quote revisions, or escalations.
• Collect and submit weekly RS board report in collaboration with the team.
• Assist with franchisee meeting preparation (bi-annual): Source internal data to create reference sheets for multiple meetings each cycle.
• Aid in drafting meeting-specific to-do lists.
• Manage logistics and communications for in-person training events in partnership with the Equipment Maintenance Category Manager (registration, confirmations, reminders, post-event follow-up).
• Provide support as needed for Category Management and New Store/Remodel Solution teams.
• Marketing/Communications Support
• Aid in preparing and distributing member communications (email campaigns, newsletters, flyers, SMS messages, etc.).
• Maintain the marketing/communications calendar.
• Perform Other Duties As Assigned.

Qualifications

• Bachelor’s degree or equivalent work experience in business, marketing, communications, or related field.
• 1-3 years of experience in an administrative, coordinator, or specialist role.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with Smartsheet or CRM systems is a plus.
• Comfort working with data–collecting, cleaning, and preparing for reporting.
• Able to handle multiple priorities in a high-pressure environment.
• Proven ability to communicate effectively with diverse audiences and work associates.
• Experience working in a supply chain, franchise, and/or food service environment is a plus.