Support Specialist - Minnesota Aging Pathways

About the role

The role of MAP Support Specialist involves providing technical support and assistance to clients using various software applications. Responsibilities include troubleshooting issues, training users, and maintaining client relationships.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, and remote access tools.
• Train clients on new software features and best practices.
• Maintain positive client relationships through proactive communication and problem-solving.
• Document issues and solutions for future reference.
• Participate in regular team meetings to discuss progress and challenges.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in IT support or customer service.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and common IT troubleshooting tools.

Qualifications

• Experience with software applications used in the client’s industry.
• Knowledge of network infrastructure and basic security protocols.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for helping others and excellent customer service skills.

Skills

• Technical proficiency in Windows operating systems and common software applications.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to learn and adapt to new technologies quickly.

Benefits

• Competitive salary based on experience.
• Paid time off and holidays.
• Incentive bonuses based on performance.
• Vacation and sick leave.
• Health insurance options.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours.

Resources

For more information about the company and the role, visit our resources page.