Senior Support Specialist

Key Responsibilities

• Install, configure, and maintain servers, workstations, and other infrastructure components.
• Maintain accurate documentation of systems, configurations, and procedures.
• Monitor and manage network infrastructure, including firewalls, switches, and routers.
• Collaborate with IT team members to plan and implement system upgrades and improvements.
• Work with junior help desk technicians to handle ticket escalations, respond to user requests, troubleshoot hardware and software, and resolve tickets in a timely manner.
• Manage backups and disaster recovery procedures.
• Implement and maintain security protocols, patches, and updates.
• Provide technical support and guidance directly to end users as needed.

Skills & Experience

• 3+ years of experience as an IT Support Technician or similar role.
• Strong knowledge of Windows Server environments.
• Working knowledge of Linux server environments.
• Experience with Microsoft 365 administration, ID governance, and access controls.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Qualifications

• Certifications such as Network+, Security+, Linux+, and AZ 800/801, or similar credentials are a plus but not required.

Pay

$32 - $36 / Hour