Senior Support Specialist

Responsibilities

• Records – 55%
• Overall maintenance of all electronic and paper student records
• Background check process
• Immunizations
• NCLEX scores
• Drug screening
• Nursing orientation
• Student immunization compliance tracking
• Running reports and gathering data for day-to-day operations
• Tracking and updating student background checks, drug screenings, NCLEX scores
• Tracking team member community hours
• Serving as a resource for campus director and/or enrollment management leadership
• Building Residential Term schedules in Campus Nexus
• Monitoring student attendance
• Activities/Events – 20%
• Updating student portal and social media outlets
• Organizing commencement ceremony, honors awards, and campus pinning ceremonies
• Assisting with organizing advisory committee meetings
• Refreshing campus bulletin boards, campus slideshow, and other pertinent campus information
• Assisting with facilities-related issues, inventory and ordering campus supplies, confirming 911 dialing, informing leaders of facility issues, requesting work through facilities team, providing liaison support for IT issues
• Auxiliary support for campus and community activities and events, including student orientations, career fairs, etc.
• Administrative/Front Desk – 20%
• Collaborating with all Senior Support Specialists to organize, guide, and lead regular Support Specialists activities
• Training, mentoring, and participating in onboarding of new Support Specialist hires
• Assisting with accreditation visit preparation
• Processing and reconciling invoices and submitting to accounts payable
• Opening and closing the campus, serving as a campus point person
• Managing the community calendar(s) for the campus, making room reservations for courses and guests
• Processing, reconciling, and preparing incoming and outgoing mail and packages
• Leading interviewing, training, managing, and mentoring Student Ambassadors, assisting with approving and maintaining their work schedules
• Assisting with the welcome area/front desk when necessary
• Answering and referring incoming calls and concerns to the appropriate party
• Scheduling work study shifts, confirming hours, and addressing concerns
• Exam Proctoring and Other Duties – 5%
• Performing other duties as requested

Requirements

• Bachelor's Degree
• Minimum of 4 years' experience working in a fast-paced, service-focused setting
• Experience in an institution of higher learning preferred
• Ability to work a flexible schedule that may include evenings and weekends
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly MS Excel, PowerPoint, and Word
• Customer or student information system experience preferred
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually
• Possesses a high level of integrity in all interactions with students and employees, showing a regard for both the stated expectations of the policy and its intent
• Proven leadership experience with emphasis on people and project management

About Us

Rasmussen University is a university accredited by the Higher Learning Commission, offering undergraduate and graduate programs online and in person at 20 campuses around the country. The University is dedicated to changing lives and communities through innovative educational programs, focusing on competency-based education, technology, and transferable skills. Rasmussen encourages academic excellence, community enrichment, and service to the public good. It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. The University treats all qualified individuals equally in recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.