Support Specialist Lead (EHR platform billing support)
Qualifacts · Greater Tampa Bay Area · 6 days ago
HybridInformation TechnologyFull-time
Responsibilities
- Provide frontline support and customer service through the ticketing system
- Assist with Live chat and/or phone support as needed
- Oversee SOPs and Professional Services processes
- Maintain high customer satisfaction (CSAT) and SLA/SLO adherence
- Deliver training and consultation as needed
- Manage KPI reporting and service performance
- Support users with in-depth issue analysis and solutions
- Maintain SME-level knowledge
- Cookordinate support actions with Support Management
Qualifications
- Bachelor's degree: High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree
- 5+ years of related experience
- Must have billing/RCM knowledge and experience