Billing Support Specialist
About the role
Join OVhcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers. The Billing Support Specialist is responsible for handling both customer billing and validation issues. This position is a first point of contact for customers, making it a pivotal role in setting the standard expectation for customers. This role is responsible for meeting defined customer service metrics related to both billing and validation tasks. OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe’s top cloud provider, operating over 500,000 servers across 46 data centers on four continents to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has spent over 20 years leveraging an integrated model that ensures total control of its value chain—from server design and data center construction to the orchestration of its fiber-optic network. This unique approach allows OVHcloud to independently meet all customer needs while providing the benefits of an environmentally conscious model, characterized by resource efficiency and an industry-leading carbon footprint. OVHcloud offers latest-generation solutions that combine high performance, predictable pricing, and data sovereignty to support scalable growth.
Responsibilities
- Identify and troubleshoot billing and validation issues related to pending and cancelled orders, subscription management, refunds, and credits, collaborating with operations teams to ensure resolution
- Manage multiple requests and billing and validation concerns simultaneously, ensuring quality and exceptional customer service
- Respond to and resolve customer billing and validation inquiries via email, ticket, and chat
- Consistently collaborate with Customer Support, Sales, and Legal teams to ensure a seamless and satisfactory customer experience