Support Specialist, IT

About the Role

Under the direction of the Assistant Executive Director, IT, this position is responsible for making repairs and troubleshooting computer applications and hardware problems as required and/or assigned. The incumbent will ensure that all related computer service work requests are completed in an efficient and effective manner.

Responsibilities

• Troubleshoot hardware and software-related issues.
• Perform equipment upgrades and identify appropriate repair or replacement needs for assigned projects.
• Complete computer service work requests efficiently.
• Transport service recipients using a 6-person passenger van, including operating manual devices such as hydraulic lifts, wheelchair lifts, and vehicle doors.
• Apply Agency Training Crisis Management Verbal and Physical Techniques during a crisis, consistent with agency policies and procedures.

Requirements

• Bachelor’s degree or equivalent experience.
• Thorough knowledge of a variety of software, hardware, and network applications.
• Experience in troubleshooting hardware and software issues.

Physical Demands

• Maintain a stationary position (standing and sitting) for extended periods.
• Move, traverse, kneel, bend, and reach with hands and arms.
• Carry and lift up to 35 pounds.
• Squat and drive a 6-person passenger van.
• Operate manual devices such as hydraulic lifts and wheelchair lifts.
• Dexterity with wrists and fingers to access, key, and sort electronic information or file documents.
• View computer and/or electronic devices for extended periods.

Cognitive Functions

• Analyze, compute, and problem-solve independently.
• Hear and repeat information, take notes, and read documents.
• Generate written information and maintain positive public relations.
• Organize tasks and verbally communicate with a diverse group of people.
• Tolerate interruptions while maintaining focus.

Work Environment

This position requires duties in indoor and/or outdoor settings where exposure to weather elements, dirt, dust, unpleasant smells, and/or loud noises may occur. Occasional temperature fluctuations depending on climate, season, or weather are possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.