Support Specialist, Fandango 1 (Theater Operations Experience Preferred)

About Our Client

The organization operates in the media and entertainment industry, focusing on shaping culture and informing audiences across political news, business news, golf, sports, and genre entertainment. It manages a portfolio of well-known brands and digital assets that serve these markets, providing content and services to a broad audience.

About the Opportunity

The Support Specialist, Fandango 1 role is designed to provide specialized technology consulting and support to partner cinemas to help them operate effectively. This position plays a critical role in ensuring client satisfaction by addressing technical challenges and advising on best practices to improve cinema operations using proprietary software.

Responsibilities

• Provide technical support and solutions to cinema operators using the company’s software.
• Conduct remote training, software installation, and configuration adjustments.
• Troubleshoot issues such as tablet setup, printing problems, Bluetooth pairing, and network conflicts.
• Advise clients on optimizing revenue and operational efficiency.
• Maintain strong client relationships and escalate issues when necessary.
• Document case details and suggest product or process improvements.

Requirements

• Proficiency with MS Windows and Office; basic understanding of networking concepts.
• Ability to learn new software and technologies quickly.
• Strong customer service skills and patience with users of varied technical backgrounds.
• Background in IT-related fields or help desk environments.
• Bachelor’s degree in Computer Science, IT, or related field preferred.
• Experience with cinema software, point-of-sale systems, or online reservation systems is a plus.
• Familiarity with Salesforce.com and advanced problem-solving skills.
• Ability to work remotely during assigned shift: Tuesday through Saturday, 3:00 PM – 12:00 Midnight PT.

Pay Range and Compensation Package

Compensation: $24.04 per hour.

Benefits & Perks

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid leave.
• Tuition reimbursement.
• Variety of discounts and perks.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.