SUPPORT SPECIALIST - DYNAMICS 365

Key Responsibilities

• Provide day-to-day functional support for D365 users across departments.
• Troubleshoot, analyze, and resolve D365 issues in a timely manner; document findings and outcomes.
• Perform data maintenance and cleanup activities to support accuracy, compliance, and operational continuity.
• Maintain page layouts, system configurations, and approved customizations.
• Serve as the primary resource for workflow management, page configuration, and functional best practices within D365.
• Manage user access, security roles, and permissions within the D365 environment.
• Provide Help Desk coverage as needed, troubleshooting user-reported issues related to applications, access, and system functionality.
• Resolve incidents and service requests; escalate to appropriate technical teams when required.
• Support end users with basic navigation, access issues, and process questions.
• Cook up with the IT Help Desk team to ensure timely resolution of issues impacting D365 and related systems.

Qualifications

• 2-5 years of ERP experience; Dynamics 365 Finance & Operations experience preferred.
• Experience supporting Microsoft Dynamics 365 (Finance & Operations, Business Central, or related modules).
• Experience providing Help Desk or end-user application support in a business environment.
• Working knowledge of D365 workflows, security roles, licensing concepts, and system configuration.
• Experience with data cleanup, ERP business processes, and master data governance.
• Ability to create, update, and maintain SOPs and user documentation.
• Strong communication, training, and user support skills.
• Detail-oriented with strong analytical and problem-solving skills.

Preferred Skills

• Experience with D365 customization and page/layout configuration.
• Knowledge of access controls, compliance standards, and segregation of duties.
• Background in ERP support, business systems administration, or application support.
• Experience developing training programs and end-user documentation.