Support Specialist Customer Service I

Regular position based in a retail office environment.

About the role

Customer Service Support Specialist answers the telephone switchboard, greets customers in a retail setting, and provides administrative support to the regional office team for both internal and external customers, including prospective customers.

Responsibilities

• Administrative Support:
  • Handles incoming faxes, reporting, and member correspondences.
  • Maintains databases and inventory of supplies and marketing materials.
  • Ensures orderly upkeep of retail store, supply closet, and hospitality area.
• Customer Service:
  • Assists customers with basic inquiries, including processing payments and directing calls.
  • Logs service inquiries and documents relevant contact information.
  • Schedules sales and service appointments for retail team members.
  • Conducts initial research on service inquiries and forwards them for appropriate handling.
  • Makes deliveries to postal services; requires a valid driver’s license with an acceptable driving record.
• Performs other duties as assigned.
• Ensures the security and confidentiality of records to prevent harm, embarrassment, inconvenience, or unfairness to individuals.
• Adheres to segregation of duties guidelines to prevent or detect errors or irregularities.

Requirements

• Education: High school diploma or equivalent.
• Experience: Minimum one (1) year of customer service experience dealing with customers via telephone and in-person.

Skills

• Experience performing supportive functions in a customer-oriented environment.
• Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel.
• Active Listening
• Conflict Resolution
• Decision Making
• External Collaboration
• Interpersonal Communication
• Logical Thinking
• Oral Communications
• Performing Administrative Activities
• Personal Computer (PC) Software
• Personal Organization
• Problem Sensitivity
• Process Information
• Punctuality
• Researching
• Sound Judgment
• Written Communication

ADA Requirements

General Office Worker, Sedentary, Campus Travel – Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of the primary work assignment.