Support Specialist, Continuing Education (Part-time) Staff Pool

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

About the Role

Support position responsible for instructional support of designated continuing education classes at assigned locations.

Responsibilities

• Process tracking forms and submit to program secretary to process payroll for part time and full time personnel.
• Process new hire faculty hire information packets and submit to CE Operations for credentialing and processing. Provide all new faculty with CE Faculty handbook.
• Monitor continuing education class enrollment daily and keep Program Manager/Instructor informed.
• Contact students via telephone, email or letter to attend orientations and capture all contact information in continuing education database.
• Prepare continuing education program orientation material and secure room for event.
• Prepare all continuing education instructor packets for first day classes (syllabi, texts, rolls, etc.).
• Ensure information printed on schedule is correct. Call students to notify for any inaccurate information on printed schedule.
• Print and distribute Certificates of Completion for students who have successfully completed continuing education courses.
• Keep list of MSA graduates and submit to operations for verification and reporting.
• Follow-up with continuing education instructors for completion of certificate request lists.
• Create textbook lists for Program Managers/Instructors, Program Directors, CEIS and Bookstore.
• Monitor book inventory for classes and coordinate book needs with bookstore staff.
• Submit requests for class numbers to CE Records Specialists for processing according to established procedures.
• Edit and proofread Continuing Education draft schedule of classes.
• Process, monitor and confirm student WIA payment voucher documentation, and collaborate with system CE Operations office to resolve any outstanding payments.
• Monitor website to ensure information is updated and notify CE Marketing Coordinator of needed updates.
• Assist with student assessments proctoring as needed.
• Maintain, purge and archive certificate program applicant files.
• Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.

Requirements

• High-School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising is required.
• Associate degree highly preferred.
• Up to three (0-3) years related work experience in Continuing Education Instructional programs required.
• Up to three (0-3) years experience in Peoplesoft student systems required.
• Demonstrated experience in providing instructional support, customer service, and advising.
• Experience with Workforce Programs and Processes preferred.

Skills

• Proficiency in word processing and spreadsheet (Word and Excel) required; Microsoft Office 2000 or above proficiency required; IC3 Certification preferred.
• Excellent customer service skills required.
• Ability to communicate and maintain productive working relationships with people at all levels of the organization.
• Demonstrated good verbal and written communication skills.
• Good organizational skills.
• Demonstrated ability to develop and make presentations required.
• Some night and weekend work may be required.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.