Support Specialist (Chat, Emails, Calls) Remote

Job Summary & Responsibilities

The position is responsible for partnering closely via verbal or written communications with members who reach our contact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), Health Reimbursement Accounts (HRA) and commuter benefits. This role requires the candidate to handle high call, email and chat volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve member requests or answer any inquiries related to their account activity.

The individual in this position develops, strengthens, and maintains a positive relationship with our members and firm associates. Duties & Responsibilities:

• You will be responsible for helping members understand how their Inspira Financial accounts work.
• When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported.
• You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
• You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs.
• You will utilize digital tools and assistance to guide you through your interactions, which include knowledge management systems, digital workflows, and performance dashboards.
• You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
• You will consult with member to support easy navigation of the available online tools and apps, for actions like checking account balance, distributions, and submitting claims.
• You will be accountable for resolving issues without management intervention to remove barriers for the accountholder.
• You will respond and resolve incoming and outgoing accountholder emails, chats, and voice calls.
• You will showcase alignment with our company values in every interaction with accountholders and team members.
• You will be accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations.
• You will be responsible for all levels of member engagement, while prioritizing effectively meeting member service goals / deadlines.

Work Hours

Monday-Friday with a variety of shifts available between 7:00 AM and 7:00 PM CT. Preferred shifts are assigned based on availability and on a first-come, first-served basis.

Training

• Training Start Date: Monday, September 7th, 2026 (subject to change due to business needs)
• Training Hours: Monday-Friday, 7:00AM - 3:30PM CT
• Training is six weeks.
• A product exam at the end of training is required. A passing score of 85% is required to continue to hold this position.
• If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).
• Internet Speed Requirements: Upload Speed: >20 Mbps, Download Speed: >100 Mbps. Must be able to hardwire ethernet cable to internet modem/router.
• This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.

Preferred Qualifications

• Energetic client service focused individual who is accountable and reliable
• Able to learn and retain information while using a digital workflow to navigate the interaction and tools
• Able to connect with accountholders on a human level and assist them as needed with patience and empathy
• Can work in a fast-paced environment, taking up to 50 calls per day
• Possesses strong written, keyboarding, and verbal communication skills
• Able to apply relationship building skills to internal and external clients
• Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
• Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
• Proactive approach to resolving issues.
• Active Listening Skills
• Is detail-oriented, organized, and dependable
• Possess a cheerful attitude and be able to perform well in a collaborative team environment

Pay Range

$18.50/hr (non-negotiable)

Compensation & Benefits

The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.