Remote Support Specialist

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to extract content: The posting includes: - Position Title: Remote Support Specialist (but we must not repeat job title as heading; we can maybe include a short

for metadata like location, etc.) - Job Description: description of responsibilities. - Why Work At Novus: list of benefits (medical/dental/vision/company-paid life/voluntary life/STD/LTD/pet insurance! Generous PTO and flexible schedules Safe harbor 401k contribution and company match Skills development, training, mentoring opportunities, and tuition reimbursement Profit sharing Referral and spot bonuses Apprenticeship program - we grow our own!). That's benefits. - Essential Functions And Responsibilities: list of duties. - Job Qualifications: Education, Experience, Skills. - Physical Demands & Work Environment: maybe not needed as a section; but could be part of Requirements? Not required heading. - Manage Others: No (metadata) - Job Type: Specialist - Employee Type: Non-Exempt, Full Time - Travel: Frequently (mileage reimbursement provided) - Compensation: $60k+, based on qualifications - Relocation: No - Company Description (duplicate) but we can include as About the role? Actually "About the role" maybe we can put a short paragraph describing role and company. The posting includes "Job Description: This Support Specialist is responsible for providing both remote with the possibility of onsite support to Novus Insight’s clients..." plus company description. We need to avoid boilerplate: EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove duplicated company description (it appears twice). Keep one. We need to decide sections: - About the role: could combine job description summary and company overview. - Responsibilities: list from Essential Functions And Responsibilities. - Requirements: could include Education, Experience, Skills, Physical Demands? But we have Qualifications heading maybe for Education/Experience. Skills heading separate. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple of those. We need to include a section ONLY when posting has real specific content. Thus: - About the role: we have description of role and company. Yes. - Responsibilities: we have list. - Requirements: maybe we can include Education and Experience (Job Qualifications). Could also include Physical Demands? But we can put under Requirements. - Qualifications: maybe we can treat as same as Requirements? But they listed both Requirements and Qualifications as possible headings. We could put Education/Experience under Requirements, and Skills under Skills heading. Or we could put Education/Experience under Qualifications and Skills under Skills. Let's decide: Use Requirements for Education and Experience, Qualifications maybe for any other qualifications like certifications? Not present. Could skip Qualifications if no specific content beyond what we already used. But we have Skills list. Better: Use Requirements for Education and Experience, Skills for Skills list, Benefits for benefits, Pay for compensation, Schedule maybe not present (no schedule details). Travel is not schedule. So we skip Schedule. We also need to include maybe a short

for metadata like location, job type, employee type, travel, relocation. Could fold into About the role paragraph or a separate

after headings? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include a

after the heading sections for metadata like location, job type, employee type, travel, relocation. We must not repeat job title as heading. So we can start with a

maybe containing the job title? Actually they said do NOT repeat the job title as a heading (the page already shows it). It doesn't forbid including it in a paragraph. But better to not include it at all? Could include in About the role paragraph. Let's craft:

About the role

Novus Insight is a managed IT service provider headquartered in East Hartford, CT with an office in Jacksonville, FL. The Remote Support Specialist provides remote (and occasional onsite) technical support to clients, troubleshooting hardware and software issues, managing tickets, maintaining cybersecurity, and supporting Office 365 environments.

Then Responsibilities:

Responsibilities

• Provides support to employees and customers in resolving complex or escalated technology issues
• Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, servers, and network equipment via Novus’ remote tools
• Installs new software releases and system upgrades
• Monitors system configuration to ensure data integrity
• Resolves software related problems
• Assists in developing standard information technology procedures
• Provides assistance to the client organization's computer users through phone, email, or in-person visits
• Analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions
• Assists with the installation of new hardware and software and help train employees on its use
• Assists in the maintenance and inventory of client equipment, consisting of but not limited to PCs, monitors, phones, laptops, printers and other components
• Performs system backup and recovery
• Configures and manages Office 365 environments: OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and Compliance Center
• Manages tickets through the PSA/ticketing platform
• Supports endpoint security solutions
• Monitors and responds to RMM alerts
• Configures and troubleshoots firewalls, VPNs, and network devices
• Maintains cybersecurity best practices and assists with compliance requirements
• Manages daily workload, prioritizing support tickets, maintaining accurate and timely time entries, and ensuring all work is completed within established service level agreements

Requirements (Education & Experience):

Requirements

• Education: Associate’s Degree in technology field, or equivalent experience preferred
• Experience: 1-5+ years’ experience in providing technical support; previous experience is a must

Skills:

Skills

• Advanced computer skills
• Self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude

Benefits:

Benefits

• Medical, dental, vision, company-paid life, voluntary life, STD/LTD, pet insurance
• Generous PTO and flexible schedules
• Safe harbor 401k contribution and company match
• Skills development, training, mentoring opportunities, and tuition reimbursement
• Profit sharing
• Referral and spot bonuses
• Apprenticeship program – we grow our own!

Pay:

Pay

$60k+, based on qualifications

We might also include a short metadata paragraph after sections: location, job type, employee type, travel, relocation. We can add a

after Pay maybe: "Located in East Hartford, CT (with an office in Jacksonville, FL). Full‑time, non‑exempt position. Travel frequently with mileage reimbursement; relocation not offered." But ensure we don't repeat info already covered. It's okay. Now ensure we didn't include any boilerplate like EEO, duplicated lines, etc. We removed duplicated company description. We kept only one mention of company description in About the role. Check for any leftover duplicated lines: We have "Assists in developing standard information technology procedures" appears twice in responsibilities list (once earlier, later). Should we deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So we need to remove duplicate lines. Let's see responsibilities list: we have: - Provides support to employees and customers in resolving complex or escalated technology issues - Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, servers, and or/network equipment via Novus’ remote tools - Installs new software releases and system upgrades - Monitors system configuration to ensure data integrity - Resolves software related problems - Assists in developing standard information technology procedures - Provides assistance to the client organization's computer users through phone, email, or in-person visits - Analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions - Assists with the installation of new hardware and software and help train employees on its use - Assists in the maintenance and inventory of client equipment, consisting of but not limited to PCs, monitors, phones, laptops, printers and other components - Performs system backup and recovery - Monitors system configuration to ensure data integrity (duplicate) - Configures and manages Office 365 environments: OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and Compliance Center - Assists in developing standard information technology procedures (duplicate) - Self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude (this is more skill, but appears in responsibilities? Actually it's in responsibilities list after "Assists in developing standard information technology procedures". Might be a skill but it's in responsibilities section; we could move to Skills.) - Manage tickets through the PSA/ticketing platform - Support endpoint security solutions - Monitor and respond to RMM alerts - Configure and troubleshoot firewalls, VPNs, and network devices - Maintain cybersecurity best practices and assist with compliance requirements - Responsible for managing daily workload, prioritizing support tickets, maintaining accurate and timely time entries, and ensuring all work is completed within established service level agreements We need to deduplicate: "Monitors system configuration to ensure data integrity" appears twice; keep one. "Assists in developing standard information technology procedures" appears twice; keep one. Also "Self-motivated..." maybe better placed under Skills. We'll move it to Skills. Thus responsibilities list after dedup: - Provides support to employees and customers in resolving complex or escalated technology issues - Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, servers, and network equipment via Novus’ remote tools - Installs new software releases and system upgrades - Monitors system configuration to ensure data integrity - Resolves software related problems - Assists in developing standard information technology procedures - Provides assistance to the client organization's computer users through phone, email, or in-person visits - Analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions - Assists with the installation of new hardware and software and help train employees on its use - Assists in the maintenance and inventory of client equipment, consisting of but not limited to PCs, monitors, phones, laptops, printers and other components - Performs system backup and recovery - Configures and manages Office 365 environments: OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and Compliance Center - Manage tickets through the PSA/ticketing platform - Support endpoint security solutions - Monitor and respond to RMM alerts - Configure and troubleshoot firewalls, VPNs, and network devices - Maintain cybersecurity best practices and assist with compliance requirements - Responsible for managing daily workload, priorit