Support Specialist

About the role

This role serves as the first point of contact for clients, providing exceptional customer service and administrative support to ensure a positive client experience. The Support Specialist handles inbound and outbound client communications, scheduling, record-keeping, and day-to-day client interactions while representing Tyler Insurance Group and escalating coverage-related or compliance-sensitive inquiries to licensed agents.

Responsibilities

• Answer inbound calls from current and prospective clients, addressing basic questions and routing more complex issues to the appropriate agent
• Make outbound calls to clients for scheduling 1-on-1 review meetings, event follow-ups, and general check-ins
• Assist agents with day-to-day client communication needs, including confirming appointments and relaying messages
• Accurately log call outcomes, scheduling notes, and client information
• Maintain a warm, professional tone representing Tyler Insurance Group on every call
• Escalate coverage-specific or compliance-sensitive questions to a licensed agent rather than answering directly

Benefits

• Paid time off (PTO)
• Medical, dental, and vision insurance
• Retirement savings plan
• Disability insurance
• Life insurance