Support Specialist, AR

About the role

The Support Specialist plays a crucial role in ensuring effective follow-up and collections for clients. They provide support to Accounts Receivable Representatives and assist in maintaining and respecting the confidentiality of patient information.

Responsibilities

• Retrieves medical records through various systems.
• Sends medical records through hardcopy submission.
• Opens and scans correspondence received, routes to leadership for distribution.
• Responds to emails and telephone messages as appropriate.
• Communicates issues to management, including addressing system or escalated account issues.
• Attends and participates in meetings as requested.
• Supports client/internal processes.
• Maintains and respects the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
• Supports SAVISTA Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to SAVISTA business practices.

Requirements

• High school diploma or GED.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Ability to handle sensitive information and maintain HIPAA compliance.
• No travel required.

Physical Demands

• Occasionally moves around the work area.
• Sit.
• Perform manual tasks.
• Operate tools and other office equipment such as computer, computer peripherals printers, and telephones.
• Extend arms.
• Kneel.
• Talk and hear.
• Lift and/or move up to 15 pounds.
• Must be able to talk, listen, and speak clearly on telephone.

Mental Demands

• Follow directions.
• Get along with others.
• Handle stress.

Work environment

• The noise level in the work environment is usually minimal.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Pay

The salary range for this role is from $15.00 to $17.50 per hour. Specific compensation varies based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Schedule

N/A