Support Specialist (82324)

About the Role

TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team in our Lancaster, WI office. This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization.

Why Join TRICOR?

• Flexible scheduling with a strong work-life balance
• Health, Dental & Vision Insurance
• HSA/HRA options
• 401(k) Retirement Plan with access to a Certified Financial Planner
• Technical training, mentorship, and career development
• Opportunities for advancement
• Family-owned culture focused on employee success

Responsibilities

• Respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivity
• Systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support process
• Assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment
• Help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures
• Participate in IT projects and technology initiatives that support TRICOR's continued growth
• Build trusted relationships with employees and provide a best-in-class technology support experience

Qualifications

• Strong communication and customer service skills with the ability to explain technical concepts to non-technical users
• Organized, self-motivated, and able to manage multiple support requests and priorities effectively
• Collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processes
• Able to make sense of complex technical issues and efficiently problem solve for successful outcomes
• Associate's Degree in Information Technology, Computer Science, or a related field preferred
• One or more years of experience in a technical support, help desk, or IT support role preferred
• Proficiency with Microsoft Office applications and standard business technology tools
• Basic understanding of LAN and WAN networking concepts
• Familiarity with routers, switches, firewalls, and network troubleshooting
• Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management
• Experience with help desk ticketing systems and remote support tools preferred
• Experience with Applied Systems Epic or similar agency management systems preferred
• Ability to maintain confidentiality and security of company information
• Day travel to and from various TRICOR locations may be required

Our Culture

• Driven by helping employees maximize productivity through technology solutions and support
• Dedicated to delivering exceptional service and creating positive experiences for every employee interaction
• Committed to continuous learning and staying current with evolving technology and industry best practices
• Obsessed with achieving goals while using teamwork, communication, and innovation to drive success
• Accountable, reliable, and willing to take ownership of challenges and solutions
• Passionate about supporting others and contributing to a positive workplace culture