Support Services Specialist

About the role

Harbor is seeking a Support Services Specialist to provide front desk support to various Harbor locations in the Toledo area. This is a full-time, 1st shift, 40 hours per week position.

Responsibilities

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts.
• Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Schedules ongoing appointments for other Harbor locations.
• Collections payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verifies client information and scans updated insurance information into the client record.
• Maintains client flags for support related issues at time of visit.
• Responds to email, Teams, and written requests from other departments in a timely manner.
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency needs.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.
• Utilizes IT system and other system software programs appropriately.
• Reaches conclusions promptly and takes definite course of action.
• Plans and organizes work for maximum effectiveness and efficiency.
• Utilizes supervision appropriately.
• Utilizes time off appropriately and consistent with Harbor policies.
• Performs other duties as assigned.

Requirements

• A high school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Two years of closely related office experience strongly preferred.

Skills

• Customer service skills.
• Clear and effective communication.
• Multi-tasking and organizational skills.
• Computer proficiency, including Microsoft Office.

Benefits

Harbor offers medical, dental, and vision coverage, a retirement plan with company match, generous paid time off, sick time, and paid holidays. Additionally, there are tuition and professional license reimbursement programs, clinical supervision hours offered, and an opportunity to make a difference in your community.

Pay

Details on pay are not specified in this job posting.

Schedule

The schedule for this position is 1st shift, 40 hours per week.