Support Services Specialist

Full-time, on-site position located at 231 W Main St 2nd Floor, Denison, TX 75020, USA.

About the role

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances, and attorneys.
• Process correspondence sent to our office by the patients, insurances, and attorneys.
• Facilitate adjustments and cash transfer requests.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters, and any other requested letters for collection specialists.
• Proficient in Excel and Microsoft Word.

Requirements

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.
• Ability to reconcile account discrepancies and process itemized statements.
• Experience following up on disputed accounts to check for resolution.

Work Environment

• Office-based role requiring the operation of office equipment such as a personal computer, keyboard, mouse, and telephone.
• Must be able to sit for extended periods of time.

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Pay

$15 per hour, eligible for quarterly bonus.

Skills

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Thought Provoking: Capable of making others think deeply on a subject.
• Leader: Inspires teammates to follow them.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Self-Starter: Inspired to perform without outside help.