Support Services Rep

About the role

The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff is provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.

Responsibilities

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system (GRASP); generates daily reports describing variances between GRASP requirements and actual staffing needs.
• Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel.
• Interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments; ensure seniority in vacation selection or other time off; creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed by employees; documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation.
• In accordance with individual facility guidelines, negotiates with staff to cover vacant shifts.
• Generates and maintains a computerized master schedule on a 28‑day basis covering all nursing shifts throughout the hospital.
• Addresses all urgent staffing/payroll situations.
• Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines.
• Interprets coded timecard exceptions that arise and processes timecards for payment on a bi‑weekly basis.

Requirements

• Typing speed of 40 wpm (typing test).
• Ability to pass a PC skills assessment.
• Excellent analytical abilities for written word, metrics, charts, or other documents generated by the GRASP system and computerized staffing system.
• Excellent interpersonal communication skills to work with a variety of personalities and negotiate necessary coverage.
• Strong problem‑solving skills to develop creative alternatives to staffing/payroll issues.
• Detail oriented to ensure discussions with staff and decisions regarding staff selection are documented for potential disputes.
• Decisive, able to work independently and make staffing/payroll decisions.
• Excellent knowledge of computer programs such as Word and Excel, with ability to quickly understand and utilize the nursing workload database.
• Knowledge of the healthcare environment preferred.
• High school diploma required; some college preferred.
• Flexibility to meet department needs.

Pay

Pay range: $39.12 – $41.16 per hour. The posted pay range is based on possible base salaries for the role and does not reflect the full value of the total rewards package. Actual base pay will be determined at offer based on labor market data, internal alignment, and a candidate’s years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Scheduled weekly hours: 40.
• Shift: Evening.
• Workdays: Week 1 – Mon, Tue, Thu, Fri, Sat; Week 2 – Sun, Tue, Wed, Thu, Fri (holidays may be required per contract).
• Days and hours may vary pending operational need.
• Working hours: Start 02:30 PM, End 11:00 PM.
• Job schedule: Full‑time.