Services Support Rep 2

Job Responsibilities

• Gather and analyze information about the user’s issue to answer basic questions.
• Support application and technical solutions, including navigation, resubmission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues.
• Troubleshoot basic Internet Explorer settings as needed.
• Navigate around application menus and assist with remote access to customer’s computers.
• Escalate complex problems to the appropriate support groups when necessary.

Requirements

• High School Diploma or equivalent.
• Previous computer technical support experience preferred.
• A+, MCP, Dell or other industry-identified certifications preferred.
• Strong knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating Systems, with Windows 10 preferred.
• Prior mortgage knowledge, including the ability to calculate and understand mortgage terminology.
• Ability to troubleshoot and resolve issues.
• Excellent communication skills, both verbal and written.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.

Qualifications

• Flexible work schedules available, including evenings, overnight, and weekends.
• Open 24/7/365 with a few major holidays off.

Skills

• Windows 10 preferred.

Benefits

Flexible work schedules, including evenings, overnight, and weekends.

Schedule

• Monday - Friday
• Shifts between 6 AM - 6 PM EST

Pay

Details on pay are not specified in the job description.