Customer Service Support Rep

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

Labcorp is seeking an on-site Customer Service Representative to join our team in Burlington, NC. You will act as a liaison between Labcorp, our customer base, and patients, resolving routine requests and providing exceptional service.

Responsibilities

• Resolve routine customer requests regarding products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of solutions.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Requirements

• High School Diploma or GED.
• 3 months or more of customer service experience.

Preferred Qualifications

• Associate's degree.
• 3 months or more of contact center or call center environment experience.
• 3 months or more of healthcare industry experience, such as in a physician's office or hospital.
• Bilingual in Spanish.
• Proficient with Microsoft Office programs.
• Experience with Salesforce.com and/or Laboratory Information Systems.

Skills

• High level of professionalism and strong customer service orientation.
• Ability to work independently and within a team environment.
• High attention to detail with the ability to prioritize and multitask.
• Ability to work in a fast-paced production environment and meet established turn-around times.
• Strong communication skills, both written and verbal.
• Ability to handle the physical requirements of the position.
• Flexibility to work overtime or other shifts depending on business needs.

Schedule

Monday–Friday, 9:00 AM to 5:30 PM.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, dental, and vision coverage.
• Life, short-term disability (STD), and long-term disability (LTD) insurance.
• 401(k) plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, casual, intern, and temporary employees are eligible only for the 401(k) plan. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.