Support Services Intern (Part time - Fall Semester 2026)

Internship Overview

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew.

Key Responsibilities

• Provide technical support for client systems, software, and hardware.
• Respond to incoming support requests with professionalism and clear communication.
• Document issues and resolutions thoroughly in our ticketing system.
• Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• Aid in identifying and implementing solutions to customer issues.
• Participate in follow-ups and escalate issues internally when needed.

Qualifications

• Currently enrolled in a college or university program in a relevant field (e.g., Computer Science, IT, Network Administration, Cybersecurity).
• PREFERRED graduation date: December 2026, May 2027 or December 2027.
• Enthusiastic about technology and eager to learn in a fast-paced environment.
• Basic proficiency with Windows, Mac, and mobile devices.
• Familiarity with networking and cloud technologies is a plus.
• Actively pursuing or holding relevant IT certifications is a plus.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively.

What ATB Technologies Offers

• Paid internship with flexible scheduling.
• Hands-on experience in a professional IT environment.
• Mentorship from experienced IT professionals.
• Company-paid lunch three days per week.
• Exposure to real-world client interactions and technical challenges.
• Opportunities for continued growth and potential future employment.