Support Services Division Captain

About the role

The Captain of Support Services is a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety.

Responsibilities

• Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency.
• Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
• Affords assistance with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas.
• Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation.
• Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules.
• Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations.
• Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies.
• Affords assistance in the development, review, and implementation of departmental policies, procedures, directives, and operational standards.
• Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community.
• Maintains confidentiality and exercises discretion in handling sensitive information and records.
• Directs the daily operations of the Communications Division.
• Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations.
• Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs.
• Manages dispatcher onboarding, field training, in-service training, and continuing education programs.
• Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders.
• Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives.
• Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies.
• Maintains, programs, inventories, and monitors departmental radio systems and communication devices.
• Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure.
• Provides oversight for access control operations, electronic security systems, and key control management.
• Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities.
• Directs the operation and management of the university’s video surveillance systems.
• Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions.
• Affords assistance in developing camera placement strategies, operational coverage priorities, and surveillance policies.
• Coordinates user training and operational procedures related to surveillance systems.
• Researches, evaluates, and recommends public safety technologies, software platforms, security systems, and operational equipment.
• Affords assistance with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems.
• Directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources.
• Maintains inventory control systems to ensure operational readiness, accountability and fiscal stewardship.
• Conducts inspections and audits of departmental equipment and operational supplies.
• Coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives.
• Manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines.
• Collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts.
• Performs other related duties, special assignments, and emergency response functions as assigned or required.

Qualifications

• Education: Bachelor’s degree in criminal justice, Public Administration, Emergency Management, Homeland Security, Business Administration, Information Technology, or related field; Master's degree preferred, or equivalent experience.
• FEMA ICS/NIMS certification preferred.
• Clery Act compliance training/certification preferred.
• Project management, security technology, or emergency management certifications preferred.
• Experience: Minimum of 5+ years of progressively responsible experience in public safety, law enforcement, campus safety, emergency communications, emergency management, security operations, or related field. Minimum of 3+ years of supervisory or command-level experience overseeing personnel, operations, or specialized support service functions.

Essential Competencies

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Business & Financial/Budget Acumen – Demonstrates knowledge and understanding of financial concepts, accounting, marketing and organizational functions.
• Change Management – Ability to drive and implement change both internally and externally.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Creativity – Ability to think creatively and design creative solutions to problems.
• Develops Others – Ability to promote continuous improvement within teams and/or individuals.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Leadership/Influence – Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies.
• Strong supervisory skills.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.