Receiving Support Captain

About the role

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Responsibilities

• Be an advocate for the customer and a role model for your colleagues.
• Drive results through promotional and Omni selling initiatives.
• Communicate expectations and priorities to your colleagues under the supervision of a People Leader.
• Play a key role in driving results through promotional and Omni selling initiatives.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Led and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.

Qualifications

• High school diploma or equivalent.

Skills

• Effective communication skills.
• Ability to adapt to changing customer expectations and needs.
• Resourcefulness and quick adaptation to changing priorities and deadlines.
• Experience in retail, preferably in a customer-facing role.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Volunteer opportunities to make a difference.

Pay

$16.50 - $26.76 Hourly Rate* * based on job, location, and schedule

Schedule

Hours are dependent on business needs and colleague availability. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Information regarding hours per week needed for benefit eligibility purposes can be found here.