Support Services Asset Management Supervisor

About the role

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family.

The City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture.

Responsibilities

This position leads and oversees the Public Works Asset Management Program by supervising technical staff, administering the Cityworks Enterprise Asset Management System, and ensuring the integrity, reliability, and effective use of asset data across Public Works operations.

• Provides leadership and supervision to the Asset Management team by assigning work, establishing priorities, managing schedules, evaluating performance, and supporting employee recruitment, hiring, training, coaching, and professional development.
• Conducts timely and constructive performance evaluations while fostering a collaborative, inclusive, and high-performing team environment focused on accountability and continuous improvement.
• Coordinates and supports budget planning and funding requests that enhance the management and maintenance of Public Works assets.
• Communicates complex asset management concepts in a clear and effective manner to technical and non-technical audiences.
• Collaborates with departments to support operational goals, improve business processes, and promote effective asset management practices.
• Administers and oversees the Cityworks Enterprise Asset Management System across Public Works divisions, ensuring system reliability, data integrity, security, and efficient day-to-day operations.
• Provides advanced technical support for complex database, GIS, and enterprise system issues by troubleshooting, diagnosing, and resolving problems while supporting Asset Management Analysts and end users.
• Supervises the development, implementation, and maintenance of data management standards, policies, and QA/QC procedures to ensure the accuracy, consistency, and reliability of asset information across Cityworks, GIS, Power BI, the HUB site, and other integrated systems.
• Develops, implements, and maintains standard operating procedures (SOPs), workflows, and technical documentation to improve operational consistency and efficiency.
• Coordinates with the GIS division within the Information Technology Department to ensure Public Works GIS initiatives align with organizational governance, standards, and established guidelines.
• Plans, coordinates, and delivers training programs that equip staff with the knowledge and skills needed to effectively utilize Cityworks, GIS, Power BI, and related technologies.
• Identifies opportunities for process improvements, implements best practices, and evaluates emerging technologies to enhance operational efficiency and service delivery.
• Supervises asset management projects by establishing priorities, coordinating resources, monitoring progress, resolving issues, and ensuring projects are completed on time and meet operational objectives.
• Leads coordination with software vendors and implementation contractors, including contract administration, service delivery oversight, issue resolution, and project implementation.
• Stays current on industry trends, software enhancements, and emerging technologies to recommend improvements that strengthen asset management operations.
• Coordinates and participates in meetings, training sessions, conferences, and cross-departmental initiatives to maintain professional knowledge and support organizational collaboration.
• Oversees the maintenance, validation, and accuracy of asset, inventory, labor, and equipment cost data within Cityworks, ensuring alignment with contract pricing, FEMA equipment rates, and other applicable cost standards.
• Develops and maintains performance metrics, dashboards, and reports that support operational decision-making, monitor system performance, and identify opportunities for continuous improvement.

Requirements

• Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Information Systems, Data Administration, Information Technology, Engineering, Public Administration, or a closely related field.
• Six (6) years of progressively responsible experience administering enterprise asset management and GIS systems, including extensive experience with ESRI ArcGIS Pro and Cityworks, with demonstrated ability to troubleshoot and resolve complex technical and system administration issues.
• Proficient in ESRI ArcGIS Pro, Cityworks Enterprise Asset Management, Microsoft Office Suite, business intelligence and reporting tools (such as Power BI), relational databases, and enterprise asset management technologies.

Qualifications

• Master’s in Geographic Information Systems, Business Analytics, Business Administration or related field.
• Two (2) years of lead or supervisory experience is preferred.
• Experience administering Cityworks AMS, Respond, PLL, Style, and Storeroom.
• Experience with ArcGIS Enterprise, ArcGIS Online, and ArcGIS Experience Builder.
• Experience with SQL, database management, and data governance practices.
• Experience leading enterprise asset management initiatives within a municipal Public Works environment.
• Experience with ActiveReports.NET
• Experience with API configuration
• Knowledge of APWA asset management and infrastructure management best practices.

Skills

• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Knowledge of Cityworks Enterprise Asset Management (EAM) administration and configuration.
• Knowledge of Esri ArcGIS Enterprise, ArcGIS Pro, and GIS data management.
• Knowledge of asset management principles and public works operations.
• Knowledge of SQL Server, relational databases, and data integration.
• Knowledge of enterprise software implementation, system administration, and cybersecurity.
• Skills in project management, vendor management, and reporting tools.
• Skills in supervising and developing technical staff.
• Skills in administering and supporting Cityworks and GIS applications.
• Skills in managing system integrations and troubleshooting technical issues.
• Skills in analyzing business processes and implementing technology solutions.
• Skills in developing reports, dashboards, and system documentation.

Conditions of Employment

Must pass a drug screen and background check. Must have Class C Texas Driver’s License.

Physical Demands/Supplemental

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (25 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require visual and sound perception and discrimination and oral communications ability.

Essential functions are regularly performed within the office environment. Requires some field visits and exposure to adverse outdoor conditions including weather conditions, traffic, extreme noises, odor, vibrations and gases.