Support Service Account Manager / Service Advisor - Nampa, ID

Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships operating as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. Since 1986, we’ve helped customers satisfy their transportation needs as a full-service Freightliner, Western Star, and Wilson Trailer dealership family. We sell, finance, insure, and service medium- and heavy-duty commercial trucks across the Pacific Northwest.

About the role

The Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers and providing outstanding customer service from initial contact through final delivery.

Responsibilities

• Greet and communicate with customers and initiate service write-up for repairs.
• Accurately take customer information, record requests, and prepare written estimates.
• Schedule and plan related work in the shop directly with the service foreman.
• Communicate directly and effectively with shop management and problem-solve with the team.
• Keep the customer/driver informed on repair status at all times.
• Open and close repair orders, enter additional work needed, check for warranty coverage, and use system processes.
• Assist with overseeing correct data entry on all repair orders and ensure accuracy of all data and codes.
• Collect purchase order information, warranty information, and/or customer payment.
• Use good judgment to maintain a safe and organized work environment.
• Accept ownership for accomplishing new and different requests and explore value-added opportunities.
• Develop and grow the position.
• Perform other duties as business needs require.

Requirements

• High School diploma or equivalent preferred.
• Previous Service Advisory experience or one (1) year or more related experience in a repair facility.
• Technical knowledge of heavy-duty vehicles preferred but not required.
• Previous customer service experience required.

Skills

• Professional and safety-minded at all times.
• Excellent verbal, written, and listening communication skills.
• Strong customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Job Conditions

Physical: Requires sitting, typing, 10-key, walking, and occasional use of stairs. Occasional lifting and climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.

Environmental: Primarily indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Schedule

Monday through Friday, 7:00 AM to 4:00 PM.

Benefits

• Healthcare plan covering medical, dental, vision, and prescription benefits.
• Basic group term life insurance and Employee Assistance Program (EAP).
• Company Health Savings Account (HSA) for eligible employees.
• Tuition reimbursement and profit sharing.
• Retirement savings options: traditional pre-tax 401(k) and post-tax Roth 401(k) with a dollar-for-dollar company match up to 3% of income for qualifying employees.
• Paid vacation, personal time off (PTO), and six (6) paid holidays.