Support Scientist I - AKTA

About the role

At Cytiva, one of Danaher’s operating companies, our work saves lives. We’re united by a shared commitment to innovate for tangible impact in life sciences, diagnostics, and biotechnology. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you’ll help turn ideas into impact—innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

Responsibilities

• Provide pre- and post-sale technical assistance, troubleshooting, and product recommendations to internal and external customers via phone, webchat, and email.
• Participate in product training and activities to develop knowledge of Cytiva products and services.
• Maintain up-to-date knowledge of company products, services, and associated support literature.
• Follow standard work to maintain accurate, complete, and up-to-date information on all customer inquiries while prioritizing and processing them in an orderly and consistent manner.
• Follow appropriate regulations and processes for customer queries classified as complaints.
• Give presentations or trainings remotely or in person to customers or colleagues as needed.
• Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows, and system installations.
• Identify opportunities to convert technical inquiries into new or developed sales possibilities (e.g., lead generation, up- and cross-selling).

Requirements

• Advanced degree (Bachelor’s required; Master’s/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering, or related field, or equivalent work experience providing necessary knowledge and exposure to fundamental theories, principles, and concepts.
• Conceptual knowledge of theories, practices, and procedures in chromatography sciences.
• Minimum of 3 years of laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for chromatography (AKTA).
• Working knowledge of the AKTA instrument, Unicorn software, chromatography resins, and purification methods.

Travel

• 5% travel to Marlborough, MA.
• Monthly local travel along with regional colleagues.

Preferred Qualifications

• Industry experience in a pharmaceutical or biotechnology company.
• Familiarity with regulatory compliance in drug development.
• Teaching or training experience, including design and delivery of basic and advanced concepts to technical or non-technical individuals.
• One or more years of technical support, field applications, or sales experience emphasizing customer contact.

Benefits

• Comprehensive, competitive benefits programs including health care and paid time off.
• Flexible, remote work arrangements for eligible roles.
• 401(k) eligibility for eligible employees.

Pay

The salary range for this role is $70,000 to $85,000. This range may be modified in the future. The position is also eligible for bonus/incentive pay.