Support Scientist I - AKTA

About the role

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health.

Responsibilities

• Provide pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone, webchat, and email.
• Participate in product training and activities to develop your knowledge.
• Maintain an up-to-date basic knowledge of all required company products, services, and their associated support literature.
• Become familiar with standard work regarding maintaining accurate, complete, and up-to-date information on all customer inquiries while prioritizing and processing these in an orderly and consistent manner.
• Follow all appropriate regulations and processes for customer queries classified as complaints.
• Give presentations/trainings remotely or face-to-face to customers or colleagues, as necessary.
• Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
• Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g., lead generation, up- and cross-selling).

Requirements

• Advanced degree (Bachelor’s required, Master’s/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering or related field or the equivalent work experience providing necessary knowledge and exposure to fundamental theories, principles, and concepts.
• Requires conceptual knowledge of theories, practices, and procedures in chromatography sciences.
• Minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA).
• Working knowledge of the AKTA instrument, Unicorn software, chromatography resins and purification methods.
• Travel requirements: 5% travel to Marlborough, MA; monthly local travel along with regional colleagues.

Preferred Qualifications

• Industry experience in pharmaceutical or biotechnology company.
• Familiarity with regulatory compliance in drug development.
• Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.
• One or more years of technical support, field applications or sales experience emphasizing customer contact.

Benefits

• Comprehensive, competitive benefit programs including health care and paid time off.
• Eligibility for a remote work arrangement from your home.
• 401(k) eligibility for eligible employees.

Pay

The salary range for this role is $70,000 to $85,000. This range may be modified in the future. This job is also eligible for bonus/incentive pay.