Support Field Technician

About the role

Fortress US is seeking a Support Field Technician to join our dynamic team. The ideal candidate is a motivated problem-solver with foundational skills in basic device troubleshooting and web application usage for our fan engagement platforms at sports venues. The Field Technician will be responsible for handling device-level technical incidents primarily on-site at sports and entertainment venues (75% travel), providing basic web tool support via email with clients, and performing device setup in the Orlando office. This role requires a strong sense of ownership over assigned projects and requests, with a focus on troubleshooting devices and maintaining excellent communication both externally and internally to keep all stakeholders informed. The ideal candidate is a natural problem-solver with a proven ability to deliver effective basic technical support in high-pressure event environments.

Responsibilities

• Respond to inbound emails and calls, prioritizing and resolving basic device and web application issues.
• Install and troubleshoot basic hardware (e.g., RFID/NFC card readers, payment terminals, access control systems) at client venues, ensuring proper setup and connectivity.
• Maintain devices through regular cleaning and software upgrades.
• Perform basic device setup in the Orlando office.
• Diagnose and resolve basic connectivity or hardware failures for physical devices.
• Utilize web applications for diagnostics, configuration, and support.
• Conduct end-user training on device usage and web applications.
• Document procedures & Web Application Usage and maintain clear, timely communication with internal teams.
• Frequent evening or weekend work will be required.
• Travel up to 75% of the time to client venues.

Requirements

• No prior experience required; this is an entry-level position.
• High School diploma or GED required, along with any relevant certificates.
• Ideal for individuals aspiring to a technology career, including recent college graduates or those about to gr

• Basic computer skills (Outlook, Word, Excel).
• Foundational understanding of device connectivity (Wi-Fi, mobile applications, and basic website navigation).

• Ability to regularly lift up to 30 pounds of equipment and boxes during installation and setup activities.
• Comfortable with frequent domestic travel and working in venue environments (including irregular hours around events).