Support Engineer Level 1

Duties and Responsibilities

• Perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments
• Support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues
• Manage permissions and access rights, perform software installations, and assist with workstation setup
• Provide practical solutions, guidance, and technical support to end users while escalating more complex issues to the System Administrator

Qualifications and Requirements

• Technical skills including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, third-party cloud support, communication technology implementation, and strong troubleshooting skills
• High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required
• Associate or bachelor’s degree preferred; industry certifications and equivalent IT experience are a significant plus
• 1+ years related IT experience performing similar tasks in a professional service or school setting is preferred
• Excellent written and verbal communications skills
• Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach
• Must have Valid driver's license and reliable vehicle