Level One Support Engineer
Status: Full Time
Location: 114 E 800 S #190, Orem, Utah, 84097
Department: Support
Salary: $30,000 - $90,000 a year
Experience: 3+ Years
About the role
We are looking for a competent Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving processes
Requirements
- Excellent customer service skills
- Strong written and verbal communication
- Strong initiative and problem solving skills
About ClearCenter
ClearCenter simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearCenter has millions of customers spanning virtually every country across the globe. ClearCenter is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.