Support Engineer IV, Devices & Services Experience Design

Key job responsibilities

• Prepare a set of devices for a leadership review within an hour
• Maintain and move hardware between offices in Seattle and Bellevue
• Flash builds and configure apps across various platforms (Linux, macOS, Windows, mobile/embedded)
• Provide troubleshooting for any issues that arise
• Extend the team’s internal tools and automation
• Provide light cloud, server, and local network support
• Manage device inventory, ordering, and shipping
• Write clear setup guides for less technical teammates
• Replace manual steps with reusable workflows

About the team

The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps.

Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

Preferred Qualifications

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls