Support Engineer, Information Technology (Full Time)

About the role

Installs and updates computer and device software and hardware components for end users and optimizes the efficiency and effectiveness of computer devices. Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment. Resolves issues with end users’ experience accessing applications and technologies and ensures end users are effectively oriented to optimum use of devices and end user tools and applications. Also performs routine maintenance on computer and peripheral equipment.

Responsibilities

• Install and update computer and device software and hardware components for end users
• Optimize the efficiency and effectiveness of computer devices
• Evaluate work environments for appropriate network wiring and electrical connections
• Coordinate the movement of computers and related equipment
• Resolve issues with end users’ experience accessing applications and technologies
• Ensure end users are effectively oriented to optimum use of devices and end user tools and applications
• Perform routine maintenance on computer and peripheral equipment

Requirements

• High school graduate or equivalent and one (1) year of computer hardware support experience required
• Bachelor’s degree preferred
• Technical certification and training highly preferred
• Experience in hardware and software installation and customer education
• Proven ability to configure, diagnose, and master use of user devices
• Familiar with current end user device technology and trends
• Hospital or medical information systems experience preferred

Skills

• Ability to deal with pressure to meet deadlines
• Ability to be accurate
• Ability to handle constantly changing situations
• Ability to deal with a variety of people
• Ability to deal with stressful situations
• Ability to handle conflict