Support Engineer - External, AWS Marketplace TSO

About the role

Join the AWS Marketplace Team in our mission to change the way enterprise software is bought and sold. This rapidly growing business within Amazon Web Services offers a creative, fast-paced, entrepreneurial work environment.

Responsibilities

• Support software vendors throughout the lifecycle of selling their products on AWS Marketplace.
• Become knowledgeable in all workflows of a Support Engineer including publishing new listings, publishing new versions, and seller support while understanding the broader AWS Marketplace business lifecycle (transactions, collections, disbursements) to deliver holistic support.
• Operate within established SLAs for seller-facing workflows.
• Discover the true requirements and underlying feature requests; recommend alternative technical approaches; balance the customer & business needs with technical complexity and constraints.
• Work with the product managers to launch products, services and features, and provide ongoing technical support as appropriate. Evangelize within and outside Amazon to encourage a fast and smooth adoption of services and features; be the primary conduit for gathering requirements for future enhancements; develop demos, samples and materials as required.
• Use GenAI to automate inefficient manual processes that add friction to the business lifecycle.
• This position is based onsite full-time at the specified hiring location, with an expectation of 5 days per week in office.

Qualifications

• 3+ years of network and operating system support experience
• 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
• 3+ years of database administration experience
• 3+ years of software development with object oriented language experience
• 3+ years of continuous integration and continuous delivery (CI/CD) experience
• 3+ years of information security and compliance experience
• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
• Demonstrated ability using GenAI tools to optimize or automate processes.

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.