Support Engineer - Aerosol Jet Systems

Primary Responsibilities

• Provide first-line and advanced technical support for Aerosol Jet systems via phone, email, remote access, and onsite visits.
• Troubleshoot mechanical, electrical, software, process, and application-related issues.
• Perform equipment installations, commissioning, calibration, upgrades, and preventive maintenance.
• Deliver customer training on system operation, maintenance, software usage, and best practices.
• Support customers with process optimization and production readiness.
• Document service activities, corrective actions, and troubleshooting procedures.
• Collaborate with Engineering, Applications, Manufacturing, and Management teams to resolve customer issues.
• Aid in developing service manuals, training materials, and technical documentation.
• Escalate product issues and provide detailed feedback to support continuous product improvement.
• Represent Optomec at customer sites, trade shows, demonstrations, and industry events.

Requirements

• Technical Qualifications:
• Associate or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Technology, or related field.
• Equivalent military or industry experience will be considered.
• Strong troubleshooting and diagnostic skills.
• Understanding of electromechanical systems, automation equipment, and industrial controls.
• Ability to interpret electrical schematics, mechanical drawings, and technical documentation.
• Experience working with industrial equipment, robotics, automation systems, or manufacturing equipment is preferred.
• Preferred Skills:
• Familiarity with Autodesk Fusion 360 and/or Autodesk PowerMill software.
• Experience with CAD/CAM software and manufacturing workflows.
• Experience with additive manufacturing, 3D printing, printed electronics, semiconductor processing, or advanced manufacturing technologies.
• Knowledge of motion control systems, pneumatics, vacuum systems, sensors, and machine controls.
• Experience with Windows-based software systems and networking fundamentals.

Customer-Focused Competencies

• Strong commitment to customer success.
• Ability to proactively identify issues and implement solutions.
• Excellent verbal and written communication skills.
• Professional demeanor when interacting with customers and partners.
• Ability to build long-term customer relationships and serve as a trusted technical advisor.
• Willingness to go above and beyond to support customer needs and promote the Optomec brand.

Travel Requirements

• Ability to travel domestically and internationally up to 30% of the time.
• Valid passport or ability to obtain one.
• Ability to work flexible schedules when supporting global customers.
• Ability to lift equipment and work in manufacturing and laboratory environments when required.