Support Director Consultant – Austin, TX

Position Summary

The Full-time Support Director Consultant reports to the Area Director of their region and ensures US CORE chapter and member success. Support DCs support chapter growth and ensure every Member has the referral partners they need to be successful. Our most successful Support DCs are actively engaged in building relationships, education, accountability, and growth support for 9-15 chapters.

Roles and Responsibilities

• Promote membership through prospecting, recruitment, and member retention in each chapter.
• Develop and implement, with the manager, an effective strategy to ensure members renew their membership on a recurring basis.
• Promote chapter growth through operational support, outreach, training, marketing, coaching, and development.
• Responsible for sales growth of BNI events such as identifying and requesting event sponsorships.
• Routinely visit, engage with, and recognize success in each chapter outside of the Support DC’s home office by regularly attending in-person BNI regional events to encourage new member growth, improve member loyalty, and increase member lifetime value.
• Drive sales to increase new membership, including recruitment for new chapters.
• Plan and execute regional events in alignment with the Area Director’s annual plan.
• Continuously identify prospects and engage them with relevant offers.
• Manage leadership team selection and training process ensuring each chapter has a professional, focused, and growth-minded Leadership Team.
• Call and welcome new members within two weeks of their membership induction.
• Manage and train sales process in each chapter.
• Consistently attend regional and CORE team meetings and Support DC training.
• Complete weekly and monthly reporting.
• Complete any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Required Qualifications

• A high school diploma or equivalent experience required.
• A valid driver’s license.
• A commitment to excellent customer service.
• Superb time management and planning skills.
• Strong communication and negotiation skills.
• Proficiency in MS Office.

Demonstrated Competencies

• Relationship Building
• Active Listening
• Leadership
• Influence
• Strategic Thinking